About us2019-08-17T18:48:32+11:00

About Dropped it

High quality services at competitive prices.

Here, at Dropped It, we provide repair solutions to customers that are looking for high quality services at competitive prices. We have highly qualified repair technicians that are here to provide help to anyone looking for the highest standard of repairs, from value devices to the higher end mobile phones, tablets and laptops. We let our work speak for itself.

Our core values

  1. Our experienced and qualified engineers have combined experience in this industry of over 20 years
  2. Most screens have a warranty of 12 months (but not if you drop it) and we stand by our work.
  3. Our No Fix/ No Fee policy means we don’t charge you if we can’t fix your device. Risk free.
  4. Our ‘No jargon’ communication with all of our customers, we don’t want anything to go over your head.
iphone Repairs Wollongong
Laptop Repairs Wollongong

Our history

We formed this company in 2000, with a combined engineering experience of over 20 years. From day one we knew we needed to stand out from the crowd, so we always had a strict ‘No Fix/No Fee policy, and always gave a warranty on our work. We always felt that we should always keep things simple and worry free for the customer, and remove the apprehension people can feel when dealing with an electronics repair centre. The team of engineers we have here allow us to do all of this. The decisions we made early on to always care for the customer we serve, mean that we have grown a large, loyal customer base.

We are continuing to focus on the development and growth of our company. As the last couple of years have shown us, there is no limit to the number of services that we can provide.

Testimonials

  • review rating 0  Excellent service and very quick turn around! Compared to other phone hospitals around 'dropped it' is definitely the best quality fix I've ever had, would definitely recommend!

    thumb Matt Mccoskery
    10/13/2018

    review rating 0  The owners of the business were very helpful and lovely to deal with. Thank you for the quick turn around and hassle free experience on my sons Ipad. Highly recommended.

    thumb Adam Bignell
    10/05/2018

    review rating 5  Just had my iPhone camera and battery replaced with Dropped It. Excellent service, the parts arrived quickly and my phone was fixed in a day. Thanks again and I'd happily recommend you to anyone.

    thumb Corinne Longhurst
    5/24/2018

    review rating 0  Great fast service Well priced Highly recommend

    thumb Jessica Kate
    11/05/2018
  • review rating 5  Great service and friendly staff, they will go above and beyond to fix any issues that you have. Highly recommend these guys.

    thumb Rowena Gibbons
    10/25/2018

    review rating 0  Very fast with fixing a broken screen on the laptop and excellent customer service. Highly recommend Dropped It!

    thumb Bec Porter
    9/25/2018

    review rating 0  Friendly and timely service for very reasonable prices. My iPhone 7 Plus had a shattered screen and busted proximity sensor. They allowed me to drop my phone off outside business hours for my convenience, provided me with a temporary phone while repairs were taking place and when I got my phone back it was as good as new. What more could you want? 10/10 AAA + Highly recommended. ?

    thumb David Skoumbourdis
    2/02/2019

    review rating 0  what a great service. fast and on time what more can you ask for. very honest and helpful not to mention friendly. I would recommend this service to everyone.

    thumb Joel Simpson
    10/14/2018
  • review rating 5  Amazing service, offered a lower price when I explained my situation and quotes I'd received from other places. There was a slight issue after the initial screen replacement which was fixed immediately and with a great attitude. Such lovely people who give genuine attention to each customer, couldn't recommend more!

    thumb Annie Foster
    5/15/2018

    review rating 5  Quick response to my phone message. I dropped off my phone for a new screen to be fitted and was very happy to get it back the following day. When another issue arose I had the work done quickly and was very happy with the price. Friendly service.

    thumb Lesley McCulloch
    7/03/2018

    review rating 0  New Apple Air ipad was dropped on the corner and cracked the screen, found “Dropped It”. service repair on the highway at Fairy Meadow & took it there and they were able to replace the screen, then unrelated fault of not charging which they also rectified without any fuss or bother. Thank you for your excellent service at a reasonable price. Highly recommend this company - Regards Alice ( Wollongong ) Tip : Park in Collaery Rd beside Leisure Coast Pool Centre

    thumb Alice DeBoynton
    9/12/2018

    review rating 0  Had such a wonderful experience the other day with these people - dropped my phone in the morning and by the afternoon it looked brand new. I called Dropped It and they were prompt and friendly, so I dropped off my phone, went around the corner for a coffee and to do some work and came back for my phone, which they ran all tests on including proximity to make sure everything was still working smoothly. Thankyou for the lovely conversation also 🙂 Many thanks, Jacqui.

    thumb Jacqui Elizabeth
    10/21/2018
  • review rating 0  these guys did a phenomenal job replacing the screen on my Google pixel xl. I highly recommend seeing Dropped it for future screen replacements

    thumb Ben Coulstock
    9/14/2018

    review rating 5  Very happy, I can highly recommend this company. The customer service was very friendly & our computer was fixed quickly by an excellent technician. The fix price was very reasonable also.

    thumb Michelle Houghton
    7/27/2018

    review rating 5  Great and friendly service. Quick turnaround too which meant my son was without his laptop for only a couple of days. Great price too . Would highly recommend �

    thumb Maree Watson
    5/23/2018

    review rating 5  Great customer service with fast repair using quality parts at a reasonable price. You can't ask for more.

    thumb Jeffrey Wood
    7/23/2018
  • review rating 5  Great people to deal with. Very helpful and knowledgeable. Did a great job replacing my obliterated ipad screen and battery quickly. Price was very competitive. Highly recommend them and will use them again. Thanks.�

    thumb Rob Gratzer
    7/26/2018

    review rating 0  Thanks to the Team for fixing my phone on such short notice. When i inevitably damage my phone again i won't even bother to ring around.Great work thanks.

    thumb Tony Arjona
    11/08/2018

    review rating 0  Fabulous customer service..went out of their way to help & did a sterling job while they were at it..thoroughly recommended..cheers Anne Ebony Q.

    thumb Ebony Anne Quinn
    2/09/2019

    review rating 5  Awesome service, picked up phone from work, fixed the cracked screen and dropped it back off just over an hour later!

    thumb Chris Stojanovski
    5/13/2018
  • review rating 0  It is a very good place to go get ur phone repaired cheap! Very nice service ❤️ wouldn’t go any where else

    thumb Brittany Martin
    9/15/2018

    review rating 5  Really great service. Very fast to respond to my inquiries and followed up. Screen was repaired in two hours and the service was friendly and good quality. I would recommend to anyone who needs a screen fixed. Keep up the great work. Thank you!

    thumb Natalie Figueira
    6/06/2018

    review rating 0  Lovely people and great service, would definitely recommend for phone and tablet repairs!

    thumb Jacob May
    8/21/2018

    review rating 5  Had a smashed screen, ‘dropped it’ fixed my screen. Happy days.

    thumb Joshua Scully
    1/31/2019
  • review rating 5  My laptop screen broke on Wednesday when I had two assessments due Friday. I explained the problem and they really went above and beyond to get it fixed by the morning on friday (i bought it in thursday). Their service was incredible and I was really thrilled at how they handled a really stressful situation. Thanks!

    thumb Christina Mills
    5/12/2018
  • review rating 5  Friendly service and diligent work, Dropped It ensured my phone was entirely repaired before returning it. They were also kind enough to give me a loan phone whilst mine was being repaired. Would recommend.

    thumb Kristina O'Shea
    10/26/2018

    review rating 5  A pleasure to deal with, would not hesitate to recommend them. Great customer service

    thumb amie teixeira
    2/27/2019

    review rating 5  fantastic service and great price had 2 phones repaired over night , couldn't be happier with the results , phones are like new , highly recommended , very lovely people to deal with 10/10 ?

    thumb Stephen Hughes
    6/29/2019

    review rating 5  Great Service from start to finish. Great initial phone service. Was given a price and repair time. Drop off easy and efficient, as was collection. Good price and repaired as guaranteed. Highly recommend......support local businesses!

    thumb Jenny Malesevic
    1/25/2019
  • review rating 5  Awesome service, had my laptop screen fixed within 24hours. They always look after their customers well. Highly recommend Dropped It!

    thumb mr harry
    7/12/2019

    review rating 5  Had a cracked macbook air screen replaced from here. They were quick to respond and very pleasant to work with. They got it done in three business days for only $450. Most other places in wollongong would of charged me double that and would of taken twice as long. Droppedit also gave me the option between a new or pre used replacement. I went with used and they were very honest throughout the process. They found a replacement and sent me photos and a description before going through with the purchase. If you need a macbook screen replacement, I recommend going here.

    thumb Harrison Clarke
    5/29/2019

    review rating 5  Very happy with the service ! I got my phone back very quickly at a good price and it works as good as new now ! Highly recommend :))

    thumb Shamiran Turnbull
    7/12/2019

    review rating 5  Fixed a lenovo laptop. Got rid of hundreds of viruses. All Good now. Great Service

    thumb anton lauric
    5/11/2019
  • review rating 5  Professional, friendly service from start to finish. Great prices too! A++

    thumb Ashleigh Girolimini
    4/03/2019

    review rating 5  great service, phone fixed in a couple of days, fantastic price

    thumb Sharon S
    3/13/2019

    review rating 5  Dropped It repaired my Note 8 screen after it failed catastrophically. Very good communication, nice to talk to someone I can understand in this industry. Pricing was fair, filament looks factory and turnaround time was same day. I love smashing phone screens so no doubt I'll be back to see them ?

    thumb Matt Bright
    7/27/2019

    review rating 5  I had 2 phones fixed with battery and charging issues, both were fixed quickly as promised at a reasonable price. I had an issue with one of these down the track, this was then fixed on the spot under warranty with no additional cost! Great service.

    thumb Christopher Smith
    11/08/2018
  • review rating 5  Very impressed with the service. Quick, informative, polite, professional and reasonably priced.

    thumb Felipe Barnez
    7/01/2019

    review rating 5  My family and i have been going to Dan amd Michelle for atleast 15 years. The lappies they build are amazing. My latest one they made in 2015, is used for DJing and is till going strong. They fixed my partners phone cheaply and quickly with top notch service. Highly recommended. Thanks guys!

    thumb Claire Knight
    5/08/2019

    review rating 5  Excellent service!Highly recommended to all UOW students

    thumb Zairan Xu
    3/07/2019

    review rating 5  Had such a wonderful experience the other day with these people - dropped my phone in the morning and by the afternoon it looked brand new. I called Dropped It and they were prompt and friendly, so I dropped off my phone, went around the corner for a coffee and to do some work and came back for my phone, which they ran all tests on including proximity to make sure everything was still working smoothly. Thankyou for the lovely conversation also 🙂 Many thanks, Jacqui.

    thumb Jacqui Langford
    10/21/2018
  • review rating 5  I had my phone battery and screen replaced on my iPhone 6s plus. The repairs were done within the day, the price was very fair, and the service was friendly. I would recommend the services of "Dropped It" to anyone considering them!

    thumb jasper park
    7/15/2019

    review rating 5  Great fast service, took less than a week and cheaper than anywhere else with great customer service

    thumb Cassandra Horlock
    2/04/2019

    review rating 5  Dropped It are a pleasure to deal with. Fast delivery of my phone, friendly staff, great customer service. I would recommend this place to anyone who wants honest mobile phone, and computer sales and repairs

    thumb Brett Mcintyre
    10/30/2018

    review rating 5  Really quick turnaround for my broken laptop, and it was fixed with no issue and at a great, affordable price! Would definitely use again.

    thumb courtystelt
    5/17/2019

Service Areas

Austinmer, Avon Avondale, Balgownie, Bellambi, Berkeley, Brownsville, Bulli, Cataract, Cleveland, Clifton, Coalcliff, Coledale, Coniston, Cordeaux, Cordeaux Heights, Corrimal, Cringila, Dapto, Darkes Forest, Dombarton, East Corrimal, Fairy Meadow, Farmborough Heights, Fernhill, Figtree, Gwynneville, Haywards Bay, Helensburgh, Horsley, Huntley, Kanahooka, Keiraville, Kembla Grange, Kembla Heights, Koonawarra, Lake Heights, Lilyvale, Maddens Plains, Mangerton, Marshall Mount, Mount Keira, Mount Kembla, Mount Ousley, Mount Pleasant, Mount Saint Thomas, Otford, Penrose, Port Kembla, Primbee, North Wollongong, Russell Vale, Scarborough, Spring Hill, Stanwell Park, Stanwell Tops, Tarrawanna, Thirroul, Towradgi, Unanderra, Warrawong, West Wollongong, Windang, Wollongong, Wombarra, Wongawilli, Woonona, Woronora Dam and Yallah.